Privacy Policy

1Who we are

This website is run by Sonet Tennis Ltd (“Sonet”, “we”, “us”). Registered in England and Wales, company number 17574165, registered office 4 Eagle Lodge, Golders Green Road, London NW11 8BD, United Kingdom. If you have any questions about this policy, email us at tennis.sonet@gmail.com.

2How do we collect information from you?

We obtain information about you when you use our website, for example, when you:

• Complete a coaching or partnership enquiry form on our website.
• Contact us via phone, email, or WhatsApp.
• Use our services or interact with us on social media.

3What type of information is collected?

The personal information we collect might include:

• Contact details: Name, address, email address, and telephone number.
• Coaching details: Information about your tennis experience, level and goals, so we can recommend the right programme.
• Technical data: Your IP address, and information regarding what pages are accessed and when (via cookies).

4How is your information used?

We may use your information to:

• Provide you with a quote for our services.
• Carry out our obligations arising from any contracts entered into by you and us.
• Seek your views or comments on the services we provide.
• Notify you of changes to our services.
• Send you communications which you have requested or that may be of interest to you (e.g., news about clinics and events).

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

5Legal basis for processing

Under the UK GDPR, the main bases we rely on to process your information are:

• Contractual obligation: Where we need your data to provide the service you requested.
• Legitimate interests: Where it is necessary for our business interests (e.g., managing our relationship with you or improving our services) and your interests do not override those.
• Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., marketing).

6Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may pass your information to our third-party service providers (such as coaches or venues) for the purposes of completing tasks and providing services to you on our behalf. However, we disclose only the personal information that is necessary to deliver the service.

7Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, you can opt out at any time by contacting us at tennis.sonet@gmail.com.

8Your rights

Under data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify information you think is inaccurate.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your information.

9Security precautions

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure.